TERMS & CONDITIONS - AGB

 

1  GENERAL
 

  1. The following terms and conditions shall govern the sale by OKKA (named “us”) and the buyer (named “you”). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.
     

  2. We must reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time.

 

2  CONTRACT
 

  1. Consumer orders are only possible via the OKKA website. As soon as you have filled in the order form and confirmed your order with the "BUY" button, a contract between you and us is established in accordance with the conditions below without written notice from us.
     

  2. The placed order and chosen conditions are representative for the delivery of our products as well as the prices and conditions shown at the time you placed the order and confirmed with “BUY” apply.


3  COLOURS OF PRODUCT
 

  1. Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your smartphone or monitor and may not be 100% accurate. If you consider this a problem, please contact us immediately at mail@okka.info.
     

  2. Sizing is indicated in the product description section.

4  PRICES AND PAYMENT

  1. All prices are retail prices in Euro.
     

  2. Accepted methods of payment are credit & debit cards and Paypal.
     

  3. The total cost of your items ordered plus shipping fees will be displayed at the checkout and listed on your invoice.
     

  4. This does not include any taxes, duties, import fees or customs fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what these charges will be. We must reserve the right to add, that we are not responsible for any taxes, duties, import or custom fees levied once the purchase reaches your country. Please contact your local government or post office for more information.
     

5  DELIVERY



  1. All orders will be processed within 3-5 working day (in exceptional cases 2 days) from the date of order and handed over to our delivery partner (currently UPS). Usually, delivery takes 3 - 7 Business Days, depending on your location.
     

  2. Delivery is made at your risk and expense.
     

  3. The advised dates of delivery may change because of events beyond our control.
     

  4. For countries that are not displayed on the country list delivery cannot be guaranteed. For further information, feel free to contact us by email at mail@okka.info.
     

  5. If a parcel is returned or re-routed, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at your UPS station in time, you will be charged for the shipping costs back to us.


6  RIGHTS OF RETURN



 

  1. We gladly accept returns for any reason within 14 days from shipping date.
     

  2. Please send an email with your order number and your return reasons (we are happy to receive feedback anyway) prior to sending at mail@okka.info. After our approval for return, please return the product to the address displayed on the delivery note.
     

  3. We will control all returned products and reimburse your payment (duties, taxes and other expenses excluded) if the product is fine. This means: all goods must be returned in original condition along with a copy of your invoice/delivery note with its original package. You have to pay the postal fees for this kind of return. We have to dismiss the returned product if:
- The product shows signs of visible use 
- The product returns without original packaging and/or product tags 
- The product is damaged as a result of return transport.

    Please return your purchase to:

    OKKA Design / DI Göknur Isci

    Severingasse 8/16

    1090 Vienna, Austria

    webpage: www.okka.info
    tel: mail@okka.info

     

  4. If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid and the return shipping cost. Likewise, no good will be taken back if it shows signs of damage or interference, such as - natural wear and tear - events out of our control e.g. natural disasters - signs of improper use - Interference by the customer or a third person - extreme use or extreme influence by the customer. The items can be sent to address displayed on the delivery note sent to you by mail@okka.info. All refunds will be issued based upon the original form of payment.

     

  5. No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport company which provides a track & trace service.

7  OUR RIGHT




If you supplied us with incorrect information about your creditworthiness we reserve the right to withdraw from the contract in whole or in part.

8  RESERVATION OF PROPRIETARY RIGHTS

The goods shall remain our property until you have fully paid any and all debts as of the contracting date, including the current account balance if any.

9  WARRANTY


  1. In the case of a manufacturing defect in the product occurring within 12 months from the purchase date, you have the right to a repair or when a repair is not possible to get it replaced. All requests are to be confirmed by us at mail@okka.info.
     

  2. It is up to you to control the products upon delivery and to notify us within 2 days. Failure to do so will result in the loss of your rights.
     

  3. Other claims for damages and indemnity are ruled by the provisions of Austrian law and we are only liable for gross negligence and intent.
     

  4. Please consider that leather is a natural product and may change its patina while using.

10 SECURE TRANSACTIONS




Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to OKKA in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorised party. SSL technology is compatible with Firefox, Safari, Chrome and most other browsers.

11 COPYRIGHTS

All rights of trademarks, photos, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden.


12 MISCELLANEOUS TERMS
 

  1. For all our customers: All terms and contracts under this agreement are governed by Austrian Law without regard to conflict of laws. The designated court is Vienna, Austria.
     

  2. Should a provision of these general conditions of supply prove to be wholly or partly invalid, the parties to the contract shall jointly seek an arrangement having a legal and economic effect.

For our Terms & Conditions in German please click here.

© 2020 by OKKA Design.

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